Citation displays as (Smith et,al., 2012) with weird comma; can't find fix

EndNote EndNote How To
1

I’ve got EndNote X7, and I’m using APA 6th.

The record entry for the reference looks like this:

Author:  Smith, John A.; Jones, Tom B.; Curly, Joe

(Names changed to protect the innocent.)

When I drop in a second citation, it correctly gives me an “et al.”

But for some reason, my “et al.” looks like “et,al.”

And I went through all the configuration menus … there’s no reason I can see for that stray comma.

And all my other "et al."s are correct.

I even tried changing the “Author” record into 3 lines (1 author per line) … no fixy.

I COULD just edit the cite in text, but if I go to refresh, the comma will return.

I COULD just remove the link and correct it as text without the ability to refresh every again, but that kind of defeats the purpose. And how do I know when it will re-occur in some other citation?

I COULD waste hours clicking around, tweeking this or that hoping for some quirky solution to this quirk problem, but I’ll probably break something else in the process.

I would like to know why … otherwise I’ll have a difficult time trusting the software.

Suggestions?

2

I would suggest the following:

You should have the authors on separate lines that is how EndNote knows where an author ends and the next one begins.

https://support.clarivate.com/Endnote/s/article/EndNote-Records-with-more-than-one-author-do-not-show-properly-when-formatted?language=en_US

The other thing to try would be to unformat and reformat the document. Please see our website for those steps:

https://support.clarivate.com/Endnote/s/article/EndNote-Updating-a-Word-document-to-match-changes-from-your-EndNote-library?language=en_US

If the above does not help then:

Please contact Technical Support directly

1-800-336-4474 option 4 then 1 or

https://support.clarivate.com/Endnote/s/technicalsupport?language=en_US