Citation Repeatedly comes in CWYR @microsoft word 2016

I am using Endnote 20. recently i had a problem that the same citation is repeatedly coming in each time if I Update Citations and Bibliography using CWYR in Microsoft word 2016. What may be the solution for this??

The issue could be a sign of document corruption. I would try the following steps from our website: Endnote

You can also contact support directly for help: Landing Community

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I tried deleting all in-text references (including the original one) with a word before and a word after, and typed the word before, inserted the reference again, type the word after. worked well.
1- original text with repeated citations: According to John et al. (2021), John et al. (2021),John et al. (2021),John et al. (2021), corona virus has been…
2- According (deleted material) virus has been …
3- According to (insert the reference again and type the words before and after the reference ), corona virus has been…

Follow the steps from the site Tech – Bijay Lal Pradhan