Cite While You Write Problem

EndNote EndNote How To
1

Hi! 

I just got the pop-up that EndNote needed to update, so I ran the update. However, afterwards, the cite while you write option in Word 2016 did not work anymore. 

When I want to add a citation, it does not automatically add itself to my reference list anymore and it shows up, in text, like this: 

The NPS is a tool to measure customer loyalty, the higher the score, the more loyal the customer Reichheld, 2003 #18}.

What can I do to fix this problem? 

Kind regards, 

Marloes 

2

Hello Marloes,

That will typically happen if Instant Formatting is not turned on in Word. Please see this article:

https://support.clarivate.com/Endnote/s/article/EndNote-Instant-Formatting-settings-in-Word

3

Hello,

I have the same problem. Turning on Instant Formatting does not do anything. I still have all the citations as, for exmaple, (Dortmans, 2017 #100), and nothing appearing in the references. I am using the latest version of Endnote9.

Any other suggestions?

Matan