Convert to unformatted citations with new Endnote version

Hi folks, after switching from X9 (I believe) to X21, I have trouble with the ‘Convert to unformatted citations’ command. Nothing happens with the citations.

What I intend to do is to use older text, unformat citations, paste into new documents and reformat again.

Any ideas???

Dieter

I believe a lot of people have rolled back to 19 from 21

Hi Leanne, yes, they are still grey when I click in them…

Hi Leanne,

yes, I believe what I see are the EN field codes

One document is now saved at

You may have a look, if you like

Dieter

Dear Leanne,

I am sorry to have overlooked your response and found it only now!! Anyway, I get the same {ADDIN CSL_citation… thing when looking into the field of my file that has never seen Google docs. I also tried the EN X9 version - to no avail.

So, something must have happened to those Word files - and I guess I simply have to insert those citations again.

Nonetheless, let me thank you for your input!!!

Dieter