CWYW missing in word 2016-Endnote X5

EndNote EndNote General
1

Hello,

I have word 2016 and EndNote X5. Everything was fine until a couple of weeks ago but suddenly the CWYW add in is missing in the word document. I couldn’t find it in the Add-in section of the Word file as well. I couldn’t find any relevant information in the forum.   I am writing an important paper with a close deadline. Any help will be appreciated. 

Thanks.

2

Please try these steps first:

https://support.clarivate.com/Endnote/s/article/EndNote-Windows-CWYW-tools-are-disabled-and-missing-in-Word?language=en_US

If that does not resolve the issue:

https://support.clarivate.com/Endnote/s/article/EndNote-X1X2X3X4X5X6X7-Windows-Install-Word-CWYW-Toolbar?language=en_US&ui-self-service-components-controller.ArticleTopicList.getTopics=1&r=202&ui-communities-components-aura-components-forceCommunity-controller.ForceCommunityFeed.getModel=1&ui-communities-components-aura-components-forceCommunity-controller.Headline.getInitData=1&ui-comm-runtime-components-aura-components-siteforce-qb.Quarterback.validateRoute=1&ui-force-components-controllers-recordGlobalValueProvider.RecordGvp.getRecord=1&ui-self-service-components-controller.ArticleView.getArticleHeaderDetail=1#Word2013

If you still need help:

Please contact Technical Support directly

1-800-336-4474 option 4 then 1 or

https://support.clarivate.com/Endnote/s/technicalsupport?language=en_US

3

Hi Tony,

Thank you so much. The second link worked. Thanks for the timely help. Very much appreciate it!

4

 

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