CWYW not working (doesn't show reference library)

Hi all,

System Spec: MAC OSX El Capitan 10.11.6
Word: 2011

I am currently experiencing an issue with CWYW. I opened EndNote today and it told me there was an update, which I installed.

Following the installation it prompted me to create a new library as the old library was not compatible.

After this I went back to my documents and attempted to reference, when I clicked on the reference button on CWYW no references came up in the window. As a result many of the documents I have attempted to add new references into now crash without warning or explanation.

Is this because I need to re-link CWYW with the newly created library of references? and if so how?

Any other ideas/suggestions would be greatly appreciated

Please contact Technical Support directly

1-800-336-4474 option 4 then 1


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