I am using Word 2013 and Endnote x6 on a new 64-bit laptop. Everything was newly installed a few months ago and this problem has plagued me ever since. After deleting a citation, the Word doc freezes and can’t be saved or closed. A message appears on the EndNote window reading: Server Busy. This action cannot be completed because the “document name - Word” program is busy. Choose “Switch To” and correct the problem. (The options are Switch To, Retry, or Cancel, and none of them have any effect.). The only thing I’ve been able to do is to close Word through the Task Manager application. Not much fun when you’re trying to crank out an edited document on a deadline. Thanks for any suggestions.
There is this article in the knowledgebase which might help? http://endnote.com/kb/121320
Is this an existing word document – in which case, perhaps there is a corruption that is causing the problem. Have you tried unformating all citations and removing field codes and then reformating? http://endnote.com/kb/81143
Suggest you contact tech support for assistance. If you wish to test Endnote X7 download the trial version of Endnote X7. (The trial version is free and runs for 30 days.) Or you can bypass the trial version and just upgrade your software from Endnote X6 to the current version of X7 at a discounted price .
For help using EndNote
Monday – Friday, 9 a.m. – 8 p.m. Eastern (GMT -5)
+1-800-336-4474, press 4