Edit Citation options limited

This is an intermittent problem:

When I click to edit an in test citation (e.g., show only in bibliography) the editing tools I need are gray and I am not able to activate them.

Why is this so?

Hard to say as there might be compatibility or installation issues. What version of Endnot e, MS Word, and your computer’s operating system are you running? Have you reinstalled Endnote and updated the software with any applicable patches?

MSWord 2016 for Mac

OSX El Capitan 10.11.4

EN 7.5.3

It has been reinstalled because I had the EN7 menu disappear, as many people have complained about. That problem is now fixed, but this is a come-and-go issue that only happens with some citations. 

Suggest you bypass the forum and contact tech support:

Technical support

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+1-800-336-4474, press 4

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Okay, thanks. I will see if it happens again. Now working :slight_smile: