Hi,
I was properly working with a document, then I copied and pasted it into another one.
The references were written as {Author, year}. I tried running the “Update citations and bibliography” but not all the references were found. Therefore, I decided to add {author, year #ID} manually. Again, it did not work.
Later I pressed the button: “convert to unformatted citations” and that is how it all got messed up.
Now nothing works, as if the Endnote library I was working in is no longer coupled to the word document.
Word : Microsoft® Word for Microsoft 365 MSO (16.0.14131.20278) 64-bit
EndNote: version 20
thanks