EndNote crashing while reading PDF

EndNote 20 has crashed multiple times while I’m reading a PDF in the EndNote PDF viewer. I’m not running any other applications except for outlook. It just closes and restarts while I’m in the middle of reading something. 

Please contact Technical Support directly for help with this issue

1-800-336-4474 option 4 then 1


Dear Maria-HG,

please give us following infos:

  • Are you using Mac or windows  10 Pro PC and what a kind of architecture e.g. 32 Bit or 64 Bit.

  • Are you your own admin?

  • What a kind of Office are you using e.g. Open Office, Libre Office or Word 2010 to Office 365?

There are many kinds of pdf files.

-Can you send us the crashed file as attachment?

  • Have you collected your pdf files in a folder prior to click pdf importing in Preferences?

Thank you in advance.

please note  follows:

when the pdf file was scanned prior import or it does not have a DOI assigned, you can see that the pdf file will not be successfully imported. 


Thank you - I will call today as this has been continuing to happen, regardless of which PDF I’m reading and taking notes on (within the software). Today it crashed before I saved any of my notes. 

Same here

Yes, this is happening frequently. Frustrating when you haven’t saved.