The Thomson Reuters website and print mailings for Endnote X4 has not been forthright when describing compatiblity issues with the new versions of Word, especially for Macs. I would not have purchased the application if I were told beforehand that it was not functional with current versions of Word.
The website states that Endnote X4 has been designed for Mac OS X, yet Word 2011 is not supported, nor does it specifically state that Word 2008 is compatible either (X3 is listed as compatible with 2004, 2008).
Thomson Reuters needs to examine their Endnote Management team. A 2011 patch is unacceptable.
Thomson Reuters needs to place a disclaimer on the main home webpage that Endnote X4 is NOT compatible with Word 2011, and perhaps even Word 2008.
Thomson Reuters should provide free license upgrades to everyone who has purchased X4-Mac for the upcoming X5-Mac version, in addition to offering a full refund.
Do not sell a product if it does not work!