EndNote X5 toolbar buttons covered by the style dropdown.

user1142 · November 18, 2011, 4:30pm

I find that the toolbar in the EndNote Library window becomes corrupted after EndNote has been running for a few minutes. The attached screenshot shows how the styles dropdown extends over the “Copy to Local Library” and “New Reference” buttons. When I close and then reopen EndNote, the problem goes away and the toolbar displays correctly. I have not figured out which action triggers the corruption of the toolbar, but it does break after a few minutes of use.

Thomson Reuters EndNote X5.0.1 (Bld 5774), Microsoft Windows 7 Enterprise 32-bit.

leanne · November 18, 2011, 5:38pm

hmmm, looks different to my light blue see thru default. Have you changed the theme? Wonder if that is the problem… I would report to tech support.

user1142 · November 23, 2011, 3:56pm

The test system is running Microsoft Windows 7 Enterprise 32-bit with the default Windows 7 Aero Theme.

crazygecko · November 23, 2011, 11:11pm

Does the problem occur with other EndNote libraries or just this one? Suggest testing other libraries to see if the problem is isolated to the library in question may suggest a possible file corruption.

user1142 · November 28, 2011, 3:29pm

This problem occurs with all EndNote libraries. I have created a few new empty libraries with EndNote and observed this issue with those as well.

crazygecko · November 28, 2011, 8:10pm

Per Leanne’s prior posting, does the problem persist after changing to a different Windows theme (other than Aero)? Might be time to call/email tech support: http://www.endnote.com/support/entechform.asp

user1142 · November 30, 2011, 6:33pm

The problem persists when the theme is changed to a non-aero theme. I tested with the non-aero “Windows 7 Basic” and “Windows Classic” themes.

crazygecko · November 30, 2011, 6:48pm

Thanks for testing the themes. A patch for EndNote X5 (Windows) was recently issued although the description does not mention the situation you’ve described: http://www.endnote.com/support/ENX501_WinMac_updater.asp

You could try installing the patch but it might be time you contact tech support: http://www.endnote.com/support/entechform.asp

user1142 · November 30, 2011, 7:53pm

The issue has been occuring on an EndNote 5.0.1 installation. The 5.0.1 patch had been applied before using EndNote and before the issue occurred. A technical support request has been filed.

user1142 · December 7, 2011, 10:23pm

For reference, Thomson Reuters support has assigned this issue as Case #: TS-00573488. They have confirmed that they can reproduce the issue but have not set a date for a resolution.

I have come to suspect that this issue is related to settings in Windows 7 Control Panel\Appearance and Personalization\Display of values above 100% (Medium or Larger). It seems this issue occurs when I am running with a setting of “Medium - 125% (default).” I have not seen the problem when running at “Smaller - 100%.” The test system is a laptop and all instances of the issue occured when using the built-in display at 125%. When I use external montiors and change the setting to 100% the toolbar seems reliable and the issue has not yet been observed.