Help! EndNote plugin does not work at all!

EndNote EndNote How To
1

Hello,

I have used the Cite While You Write plugin before and after buying a new computer did not think I would have any issues. I am using Windows 8.1 and Office 2010 (32 bits), like I had before, but the after downloading and installing the plugin, it is not visible on the Word ribbon.

I have tried looking for EndNote on the Add-Ins options and see if it was disabled, but it is not there at all. I tried uninstalling and re-installing. I tried the “repair” option in the Control Panel->Programs and Features. I tried restarting. I tried downloading from a different broser. I tried re-restarting. And then restarted again.

My last hope was to manually copy the files EndNote cwyw.dll and EndNote Online cwyw.dot to the C:\Users\USERNAME\AppData\Roaming\Microsoft\Word\STARTUP. The EndNote menu appears on the Word ribbon, but it does not work at all (VisualBasic error).

What should I do???

2

Endnote online or desktop?  Version of endnote? Compatibility  http://endnote.com/kb/107714

Install the tools: http://endnote.com/kb/107174

(there is a link in the above if you saw them and they disappeared)

tools for online: http://endnote.com/kb/114024

3

I have read the links, they did not help - I am trying to install the plugin for the online version.

As I said before, it doesn’t even show in the list of add-ins (be it activated or deactivated).

4

From the FAQS page here: http://endnote.com/support/faqs/enw/install

I see this: http://www.myendnoteweb.com/help/ENW/hgs_installing_plug-in_win.htm 

If the above links don’t help, I would call tech support (although now that it is free, I am not sure what support there is?)  I don’t use the online “plugin” tools.  

5

Those are virtually the same steps (try to “activate” EndNote in the Add-Ins section), which does not work.

I have installed Office 2013 just now and it doesn’t work with it either.

6

I found a solution!

It is called Mendeley! Much simpler, lighter, and works all the time.

Also, Mendeley is free.

Bye EndNote!

7

Hi there, mf00122,

We are really sorry for your experience. Soon after you reported this, we began working on a solution, which was deployed in EndNote online just yesterday.

Now, the Windows issue where Cite While You Write wasn’t appearing in Word, nor under Disabled Add-ons, is fixed.

Let me know if you have any questions, 

Meredith M.  

8

Meredith,

Can you please tell me what solution you came up with? I am having the same problems as the original poster, and I have tried all of the same steps.

Thanks,

Rachel

9

Hi Rachel,

This post was from a few months back, and we immediately deployed a patch to EndNote online to rectify the situation. However, if you are now experiencing the same issues, it could be related to something else, and should hopefully be a very simple fix.

When you can, please give our support team a call: http://endnote.com/support

They should be able to get you sorted quickly.

Thank you,

Meredith M.

EndNote Team