Issue with "book section" repeating quote

EndNote
1

I’m having an issue with how EndNote handles repeated citations of “book section” entries. I’m using Chicago 17th. Best if I give an example.

The first citation of the first article appears correctly as:
Georges V. Florovsky, “To the Orthodox People: The Responsibility of the Orthodox in America,” in Ecumenism: A Doctrinal Approach, 2nd ed., The Collected Works of Georges Florovsky, vol. 13 (Vaduz: Büchervertriebsanstalt, 1989), 174.

The repeated citation looks as expected:
Florovsky, “To the Orthodox People,” 78.

However, when I cite a different chapter from the same book, the first citation should look like this:

Georges V. Florovsky, “Apostolic Tradition and Ecumenism,” in Ecumenism: A Doctrinal Approach, 2nd ed., The Collected Works of Georges Florovsky, vol. 13 (Vaduz: Büchervertriebsanstalt, 1989), 152.

But it doesn’t. Instead, EndNote formats it like this:
Florovsky, “Apostolic Tradition and Ecumenism,” 152.

EndNote is treating the second chapter as a repeated citation and omits the information about the book from which this comes from, which it should not.

How do I stop this from happening?

2

It is really disappointing that this bug is still present in recent versions of endnote. in 2013 and 2014 this “feature” was reported –

Basically, If the author is the same and the book title is the same (the secondary title is not considered in footnotes when determinining whether something is a duplicate). adding an extraneous character to the book title in one of the records can sometimes “trick” endnote into thinking they are different.

3

Yes, it’s frankly embarrassing that EndNote is making such a glaring error to begin with, rendering it completely unusable for me—and likely for many other users as well. The workaround won’t help either, since I often have five or six different chapters from the same book. This needs to be fixed.

4

yep, but it only happens when the chapter author is the same in the records at least.