Online transfer error from WOK

Hello from Australia,

Swinburne library users have recently experienced a frustrating delay in transfering records from Web of Knowledge to EndNote (online)

If we try to send 10 records, we get a “Successful transfer” message but only 1 appears immediately in the All My References folder. The other 9 appear slowly after a few minutes and several screen refreshes.

We’ve all been using Firefox.

This is awkward as we have been promoting EndNote (online) as a useful tool for many of our undergraduates that can scoop up all the bibliographic data for them. 

Has anyone else experienced this?

How can it be resolved?