Hello from Australia,
Swinburne library users have recently experienced a frustrating delay in transfering records from Web of Knowledge to EndNote (online)
If we try to send 10 records, we get a “Successful transfer” message but only 1 appears immediately in the All My References folder. The other 9 appear slowly after a few minutes and several screen refreshes.
We’ve all been using Firefox.
This is awkward as we have been promoting EndNote (online) as a useful tool for many of our undergraduates that can scoop up all the bibliographic data for them.
Has anyone else experienced this?
How can it be resolved?