I just installed RM12, having removed endnote and RM11 first. When I start WORD 2003 (all boxes checked in cwyw), I find two instances of Reference Manager 12 under TOOLS, and RM12 does not launch with startup of word. I checked Templates and Add-ins and find two instances of “Reference Manager Cwyw.dot”, both checked. Any suggestions about how to get RM to start up with WORD? Thanks. Rich R.