Reference error {author, year, #number} + CWYW doesn't work

[imoneraah]

Hello EndNote Community,

I have a problem regarding to CWYW, I cannot use (cite while you write) when I’m using word it shows me {author name, year, #number}!!
I tried all the solutions suggested by your community but all the attempts failed, Unfortunately I spent more than 24 hours to solve this problem!
Besides when I’m clicking on (tool tab in EndNote then Cite while you write) all the 4 options in the menu are grayed (disabled)! 

I tried to upload screenshots but your web didnot accept its extention (PNG).
Please help me as soon as possible…

Operating System: macOS Mojava version 10.14.1
Word Processor: 16.16.4
Version: X8.2
Browser: Chrome

Thanks

[tmartin]

Please contact Technical Support directly

1-800-336-4474 option 4 then 1

or

https://support.clarivate.com/Endnote/s/technicalsupport?language=en_US

We are here to help whenever you run into issues.

[imoneraah]

Thanks for your replay,

I cannot call them, I already sent them a request but I didn’t receive anything yet !
Can anyone here help me?

[leanne]

save the images as jpg (from the clipping screen this is usually a dropdown option).  or put them in a .zip file and attach that.  

[steve_s]

On the Mac, open the .png file in Preview. Click on the File menu and select “Export”. From the drop-down menu select “jpeg” and save the file.

[screenshot]

[imoneraah]

Here you can find the screenshots of the problem

Thanks in advance,

[steve_s]

In EndNote, click on the EndNote menu and select “customizer”. Do not click on “next” just yet, but is the option for ciute while you write ticked?

[imoneraah]

Yes, this option is ticked.

I tried with it before but without postive result

[steve_s]

Yes, that was silly of me - sorry.

Try this: om the tools menu, select “templates and addins” (second from the bottom)

Does it look like the screenshot attached?

Basically, EndNote and Word are not talking to each other - if I don’t have Word open then the CWYW options are greyed out in EndNote. But updating the citations in Word SHOULD force EndNote to start if it isn’t already open.

[imoneraah]

I did that before and compared it with my friend word, it doesn’t work

[imoneraah]

Mr. TMartien many many thanks for you,

Your solution works,

I will paste it here for anyone faceing same problem:

On some machines with Mojave, attempting to use the EndNote CWYW tools may result in returning to the EndNote library, or an Error message.

Mojave includes new Security & Privacy functions which can prevent EndNote from being able to correctly automate. To correctly set these options…

1. Go into the Apple menu
2. Click System Preferences
3. Click Security & Privacy
4. Click the Privacy tab (along the top)
5. Click the Automation options, along the left.
6. Here, make sure that both “Microsoft Word” and “EndNote X#” are both turned on.
   With this automation turned off, the Cite While You Write functions will not work.

[amy2]

Hi,

how can i set up microsoft word and ennote to the automation options?

I do not have any fields to select…

Many thanks for help

Amelie

[rezaattar110]

see the atachment