Whole titles included in unformatted ciitations


I am using EndNote X9.3.3 with Word for Mac, version 16.43.

I need to use unformatted citations to send a document to some collaborators. Using the ‘Convert to unformatted citations’ button causes citations to be formatted as { author, year, whole title;…}. I would like these to instead be formatted as { author, year #number;…}—which was the format I expected and which my Endnote used previously.

I have not changed and preferences in Endnote, and in particlar the ‘temporary citations’ section appears normal.

Has anyone come across this before, and does anyone know how to fix it?

cheers and thanks in advance,