X5 on Windows: "Could not initalize database support"

EndNote EndNote General
1

Hi everyone,

I’ve just installed endnote x5, and have a problem. After installation, when I try to open my endnote library (used endnote on another computer before), I get the message “Could not initalize database support”. I use Windows 7 Ultimate and Word 2010.

I’ve searched through the forums, and it seems like this problem was solved for some when they turned off user account control. Did that. Didn’t work. Seems like some also tried installing with all securiy/spyware programs off. Tried that at well. Didn’t work either.

Any other suggestions? :slight_smile:

2

This may be related to where you have the library files, specfically if they are in the Program Folder. See this thread http://community.thomsonreuters.com/t5/EndNote-General/EndNote-X4-quot-Could-not-initialise-database-error-in-Windows-7/td-p/17753 in case it helps.

I would recommend contacting technical support at http://www.endnote.com/support/entechform.asp if none of the suggestion on the user forum have fixed the problem.

 - Mathilda, the EndNote team.

3

I have the same problem, I reinstalled my windows 7 and endnote, and I cant open my previous *enl files.

I was wondering if you could solve the issue. I turned off UAC. I have changed the preference->Libraries and any other things I found in different forums. non of them worked.:cry:

5

Another thing to look at is if you’re running the EndNote.exe file from another location. For example, if you’ve copied the exe file to your desktop and run it from there instead using a shortcut.

6 
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