X5 on Windows: "Could not initalize database support"

Hi everyone,

I’ve just installed endnote x5, and have a problem. After installation, when I try to open my endnote library (used endnote on another computer before), I get the message “Could not initalize database support”. I use Windows 7 Ultimate and Word 2010.

I’ve searched through the forums, and it seems like this problem was solved for some when they turned off user account control. Did that. Didn’t work. Seems like some also tried installing with all securiy/spyware programs off. Tried that at well. Didn’t work either.

Any other suggestions? :slight_smile:

This may be related to where you have the library files, specfically if they are in the Program Folder. See this thread http://community.thomsonreuters.com/t5/EndNote-General/EndNote-X4-quot-Could-not-initialise-database-error-in-Windows-7/td-p/17753 in case it helps.

I would recommend contacting technical support at http://www.endnote.com/support/entechform.asp if none of the suggestion on the user forum have fixed the problem.

 - Mathilda, the EndNote team.

I have the same problem, I reinstalled my windows 7 and endnote, and I cant open my previous *enl files.

I was wondering if you could solve the issue. I turned off UAC. I have changed the preference->Libraries and any other things I found in different forums. non of them worked.:cry:

It sounds like you have moved ot a new computer.  How (what files and folders) did you move your library?  did you only take the .enl file, which does not contain the most important pieces?  Where did you move the file and .DATA folder (which is the essential piece). 

If you did not move the libraryname.DATA folder do not use any recreated .DATA folder in its new place. 

Go back and copy the .DATA folder and all its contents to a new place on your computer.  then using notepad or some similar text editor, create a file in the same folder as the <libraryname>.DATA folder called <libraryname>.enl and then try to open that newly created empty file. 

The location of the files should not be too deep in your folder structure as some of the files containing PDFs may have long names already and you want to minimize the “long-name” restrictions of the the windows operating system.

Another thing to look at is if you’re running the EndNote.exe file from another location. For example, if you’ve copied the exe file to your desktop and run it from there instead using a shortcut.