EndNote is not responding. Error = -1712

EndNote EndNote General
1

Hello,

So, I have Endnote 6.01 (for Mac) and the latest Word. Trying to insert a citation from within Word, and MS Word freezes, and eventually I get the following error message: EndNote is not responding. Error = -1712.

Anyone any thoughts?

Merry Christmas. 

John K

2

Have you seen this thread on the “How to” section of the forum? 

3

Hello John,

This is due to a bug in the 10.8.2 operating system. See the following knowledge base article for details:

http://help.thomson.com/default.asp?portalid=TSC&article=123873

Also, see this post from Tilla on Friday:

http://community.thomsonreuters.com/t5/EndNote-General/Terrible-performance-EN6-under-Mountain-Lion/td-p/34965/page/6

Jason Berman
Technical Sup Rep RS

Thomson Reuters

Phone: +1 800-336-4474
thomsonreuters.com

4

We are currently beta testing a release designed to specifically address the “EndNote is not responding : error -1712” when using EndNote X6 with Word 2011 on OS X 10.8.2 Mountain Lion. No other updates or new functionality will be included in this release.

Before participating in beta testing, you should understand the following:

  • EndNote X6.0.1 must already be installed on your Mac and you must be running OS X 10.8.2.
  • The beta release will replace your current version of EndNote X6. Beta releases will time out at the conclusion of the beta cycle and you will need to reinstall X6 (instructions will be provided).
  • Installing the beta release will not change your current preferences (customized reference types, sync, duplicate checking, etc.)
  • While we make every effort to ensure stable beta releases and do perform testing prior to public release, it is not possible to test every “real world” scenario that may occur. By nature, beta software may cause crashes and is not intended for use with time-critical projects.
  • Beta testing should never be performed using “live” customized content (libraries, Word documents, output style files, etc.). Always work with copies of customized content when beta testing.

If you understand the points above and would like to participate, please send an e-mail to rs {dot} betacoordinator {at symbol} Thomson.com that includes your full name and e-mail address plus the serial number of your current version of EndNote (found in Help, About EndNote). We will send further instructions after the e-mail is received.

Best regards,

Sharon

The Thomson Reuters EndNote Team