When I click on the CWYW preferences in either Word or Endnote nothing happens; also, when I try to insert a reference from either nothing happens. Just bought the software because I was having problems with Endnote 5 not working. HELP!
What version of the Mac OS and MS Word are you using? If you’re running Mountain Lion 10.8.2 refer to this thread.
Also suggest you contact tech support: http://endnote.com/contact/customer-support