I’ve got Endnote x5 installed on a Mac running Mountain Lion 10.8.2. Also running MS Word 2011 with all updates applied. Although I’ve had some intermittant difficulties since installing Mountain Lion, Endnote has been working relatively fine.
I installed the Endnote Web components today and everything has gone downhill. I’ve been getting freezes and crashes in Word. Tried uninstalling everything using the supplied uninstallers without luck. Reinstalled Endnote, but not the Endnote Web component. Now I get an error stating Endnote is not responding. error = -1712.
Word is completely non-responsive. Have to force-quit to get it working again. Any help would be appreciated.
I have been having these exact same problems on one of my machines. I reboot solved that one, but now I am having it on another. Let me know if rebooting solves your problem, otherwise maybe X6 will be more stable on 10.8.2, since they will probably stop updating 4.0.2 now.
I have been having the same problems the past couple of days. Removing the .dotm files from the startup folder seems to work for a short while and then the same problem starts all over again. Its infuriating when you’re trying to write up a paper.